tg33 Privacy Policy

This Privacy Policy ("Policy") describes how tg33 ("tg33", "we", "us", "our") collects, uses, stores, and protects personal data relating to players and visitors who access the tg33 platform at https://tg33.io ("the Platform"). This Policy applies to all personal data processed in connection with the tg33 service, whether collected via the website, mobile browser interface, customer support channels, or any other means of interaction with tg33.

tg33 operates this platform for the Bangladeshi market. All data processing activities described in this Policy are carried out in accordance with recognised data protection principles, including data minimisation, purpose limitation, storage limitation, accuracy, integrity, and confidentiality.

This Policy should be read alongside the tg33 Terms & Conditions and Responsible Gaming Policy, both of which are available on this website. By using tg33, you confirm your agreement with the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request account closure.

tg33 collects personal data across several categories depending on the nature of your interaction with the Platform. The following table summarises the categories of data collected and the primary source of each:

tg33 does not knowingly collect sensitive special-category personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless required by applicable compliance procedures. Where sensitive data is incidentally received, it is handled with the highest level of protection and is not used for any purpose beyond the specific compliance requirement that necessitated its collection.

tg33 uses the personal data described in Section 2 for the following purposes:

• Account creation and management: To create, maintain, and administer your tg33 player account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other accepted payment methods. Financial data is used solely to facilitate transactions and is not stored beyond what is required for transaction record-keeping and compliance.
• KYC and compliance: To verify your age (21+), identity, and payment method ownership in accordance with standard compliance practices. Compliance records are maintained as required by applicable regulations.
• Platform operation and improvement: To deliver the tg33 service, personalise your experience, improve platform features, and diagnose and resolve technical issues.
• Customer support: To respond to your enquiries, process complaints, and provide assistance via live chat, email, and WhatsApp.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct as defined in the tg33 Terms & Conditions.
• Responsible gaming: To monitor betting patterns that may indicate problematic gambling behaviour, apply player-requested deposit limits and self-exclusion requests, and contact players who may require responsible gaming support.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications. You may withdraw marketing consent at any time by contacting support or updating your account preferences.
• Legal obligations: To comply with applicable legal and regulatory requirements, including record-keeping obligations, and to respond to lawful requests from competent authorities.

tg33 applies a principle of data minimisation — we collect and process only the data that is strictly necessary for each identified purpose. We do not process your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or establishing a valid legal basis for the new purpose.

tg33 processes personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between tg33 and the player — specifically, to operate the player's account, process transactions, and deliver the betting and gaming services described in the Terms & Conditions.
• Legal obligation: Processing is necessary for tg33 to comply with applicable compliance, anti-money laundering, and record-keeping requirements, including identity verification and transaction monitoring obligations.
• Legitimate interests: Processing is necessary for tg33's legitimate interests in operating a safe, secure, and commercially viable platform — including fraud prevention, security monitoring, platform improvement, and responsible gaming oversight — provided those interests are not overridden by the player's privacy rights.
• Consent: For marketing communications and any non-essential cookie deployment, tg33 relies on your explicit consent. You may withdraw consent at any time, and withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

tg33 does not sell or rent personal data to third parties. tg33 may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to confidentiality obligations:

• Payment service providers: Transactional data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard, and other payment processors to facilitate deposits and withdrawals. These providers process data under their own privacy policies and are responsible for their own compliance.
• KYC and identity verification providers: Identity documents and verification data may be processed by third-party KYC technology providers engaged by tg33 to conduct identity and age verification. These providers act as data processors under contract with tg33.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to deliver their game content within the tg33 platform. These providers do not receive your full identity profile.
• IT and hosting service providers: tg33 uses third-party cloud infrastructure and security providers to operate and protect the Platform. These providers access data only to the extent required to provide their contracted services and are bound by data processing agreements.
• Competent authorities: tg33 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or legal process. tg33 will notify affected players of such disclosure where legally permitted to do so.

tg33 retains personal data for as long as is necessary to fulfil the specific purpose for which it was collected, subject to the following minimum retention periods:

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in a manner that prevents re-identification. Where a legal hold is required — for example, in connection with ongoing litigation or a regulatory investigation — data may be retained beyond the standard retention period until the hold is lifted.

tg33 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by the tg33 website when you access it. Cookies allow the Platform to recognise your browser, maintain your login session, remember your preferences, and collect aggregate usage data.

The following categories of cookies are used on tg33:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without preventing use of the Platform.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and last-visited sections. These improve your experience but are not essential to Platform operation.
• Analytics cookies: Used to collect aggregate, anonymised data about how players navigate and use the Platform. This data is used to identify usability issues and improve features. tg33 uses privacy-respecting analytics tools configured to anonymise IP addresses.

tg33 does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your tg33 account.

tg33 implements a multi-layered security framework to protect personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:

• Encryption in transit: All data transmitted between your device and tg33 servers is encrypted using TLS 1.2 or higher with 256-bit SSL certificates. This applies to all Platform interactions including login, deposits, withdrawals, and support communications.
• Encryption at rest: Sensitive data stored on tg33 infrastructure — including account credentials and financial records — is encrypted at rest using AES-256 encryption.
• Credential hashing: Passwords are stored using industry-standard one-way hashing algorithms with salting. tg33 never stores passwords in plain text and cannot retrieve your password — only reset it.
• Access controls: Access to personal data within tg33 systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged, monitored, and subject to regular access rights reviews.
• Two-factor authentication: tg33 offers two-factor authentication (2FA) for player accounts. We strongly recommend all players enable 2FA to provide an additional layer of protection beyond their password.
• Penetration testing and security reviews: tg33 conducts regular security assessments including vulnerability scanning and penetration testing to identify and remediate weaknesses in the Platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, tg33 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

As a tg33 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the tg33 support team at [email protected] with the subject line "Data Rights Request". tg33 will respond within 30 calendar days of receiving a valid request.

• Right of access: You may request a copy of all personal data held by tg33 in relation to your account. tg33 will provide this in a structured, readable format.
• Right to rectification: If any personal data held by tg33 is inaccurate or incomplete, you have the right to request correction. You may update most contact details directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interests. Note that erasure requests cannot be fulfilled where retention is required by applicable compliance obligations.
• Right to restriction: You may request that tg33 restrict processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your data in a portable, machine-readable format (e.g., CSV or JSON).
• Right to object: You may object to processing based on tg33's legitimate interests, including profiling for responsible gaming purposes. tg33 will assess whether its legitimate interests are overridden by your privacy rights on a case-by-case basis.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

The tg33 platform is strictly restricted to individuals aged 21 years and above. tg33 does not knowingly collect personal data from individuals under the age of 21. If tg33 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted or returned to the legal guardian upon verified request, and any funds deposited will be returned to the original payment source.

Parents and guardians who believe their child may have registered on tg33 should contact the support team immediately at [email protected]. tg33 treats all such reports as urgent and will complete its review within 2 business days.

The tg33 Platform may contain references to game providers, payment partners, or informational resources. tg33 is not responsible for the privacy practices or content of any third-party websites or services. If you navigate away from tg33 to a third-party site, your interactions on that site are governed by that site's own privacy policy and terms. tg33 encourages you to review the privacy policies of any third-party services you use in connection with your tg33 account, including your chosen payment provider (bKash, Nagad, Rocket, Upay, etc.).

Game content delivered within the tg33 interface by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may involve the transmission of pseudonymised session identifiers to those providers' servers. tg33 does not transmit your full personal profile to game providers and requires all game content partners to handle any received data in accordance with recognised data protection standards.

tg33 reserves the right to update or revise this Privacy Policy at any time. When changes are made, tg33 will update the "Effective Date" at the top of this page and, where the changes are material, provide notice to registered players via their registered email address or via a prominent notice on the Platform prior to the changes taking effect.

Material changes include, but are not limited to, changes to the categories of data collected, changes to the purposes for which data is used, changes to data retention periods, and the introduction of new third-party data processors. Non-material changes such as corrections to typographical errors or clarifications that do not alter the substance of the Policy will take effect immediately upon posting.

Continued use of the tg33 Platform following the effective date of any Policy update constitutes your acceptance of the revised Policy. If you do not accept a revised Policy, you should cease using the Platform and contact support to request account closure. Your data rights as described in Section 9 are not affected by Policy updates.

For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data by tg33, please contact our support team through any of the channels below:

• Email: [email protected] — use the subject line "Privacy Request" for data rights requests or "Privacy Concern" for general enquiries. Responses are provided within 4 business hours during normal operating periods.
• Live Chat: Available 24/7 directly on the tg33 platform. Average first response time is under 3 minutes. For data rights requests, our live chat agents will direct you to the appropriate written channel.
• WhatsApp: +880 1700 000 000 — available during Bangladesh Standard Time (BST, UTC+6) business hours for general support enquiries.

When submitting a data rights request, please include your registered email address, your tg33 account username, and a clear description of the right you wish to exercise. tg33 may request additional verification to confirm your identity before processing the request, in order to protect your data from unauthorised access by third parties.